Quicken Error CC-800 (When Updating the Account)
Quicken Error CC-800 occurs when updating the accounts using online services. Error Code CC-800 also arises at the time of adding a bank account.
In this post, we’ll discuss about the causes and solution methods to fix this error.
Note: You may also face Quicken error CC-502
Causes for Quicken Error Code CC-800
- Quicken software isn’t updated
- Bank account credentials changed
Things to do before starting with the troubleshooting steps
1. Create a Quicken data file backup
Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place. To create a backup:
- Open Quicken
- Go to Backup and Restore > Back up Quicken File…
- Click on Back up Now
2. Turn off the automatic download transactions into register
In order to fix this problem, we may need to deactivate an account in Quicken but before that, it’s best to turn off automatically add the transactions to the banking register feature that helps to avoid the duplication of transactions into the account.
To do that:
- Go to Edit > Preferences…
- Click on Downloaded Transactions
- Now unchecked the Automatically add to banking registers
- Then click OK
Note: Process to fix Quicken Error CC-800 may be complex, you can read here about how fix Quicken Error CC-800.
5 Simple Methods to Fix Quicken Error CC-800
Method 1: Update Quicken to the Latest Release
- Open Quicken
- Go to Help > Check for Updates
- If an update is available to install, click on Yes to launch it.
Method 2: Deactivate an Account
You may need to deactivate an account in order to fix this error. Deactivation of an account doesn’t cause the data loss.
- Go to Tools > Account List (Ctrl+A)
- Now you can click on Edit to an account that causing this problem
- Select the Online Services tab
- Then click Deactivate
- Now click Yes to confirm
- Then click OK and Done
Method 3: Validate Quicken Data File
Quicken validation process will help us to to interrogate the data integrity issue that may be causing this problem. To validate Quicken data file.
- Go to the File menu
- Select File Operations > Validate and Repair
- Choose Validate file
- Click OK
- Close and reopen Quicken
The Validation process may take sometime depending on the data file size. Once the data file is validated, it will show you DATA_LOG.
Method 4: Reactivate the Deactivated Account
- Go to Tools > Add Account…
- Then select the type of an account such as Checking, Savings, etc.
- Now click on Advanced Setup(to the bottom left corner)
- Now type the name of your bank/financial institution
- Then click Next
- Select a suitable connection method and click Next
- Now enter the bank Username and Password
- Then click Connect
- Now Quicken starts to look up your accounts at a bank
- Once you can see the list of your accounts, it’s time to reactivate account(s)
- Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
- Then click Next and Finish
Method 5: Contact your Bank/Financial Institution
If the same problem still exists after following all the above methods, you may need to contact your financial institution. It could be a possibility that your bank making some changes or they’re facing some trouble with the servers.
You need to speak with the online specialist in a bank that handles online banking issues. If he/she can’t fix the issue the ticket would arise with the superior department to fix the issue.
